What to do in case of technical issues?
Written by Devarshi
Updated over a week ago

Dealing with technical issues is an inevitable part of any online service, and Preplaced is no exception. If you encounter any problems with the meeting platform or dashboard, here's what you can do:

  1. Report a bug from the dashboard: If you notice a technical issue, you can report it directly from the dashboard. Simply click on the "Report a bug" button, describe the problem in detail, and screen record the issue if possible. This will help our technical team to quickly identify and fix the problem.πŸ›πŸ‘¨β€πŸ’»

  2. Reach out to your relationship manager: If you face any issues while scheduling or attending a session, you can contact your relationship manager. They will assist you in resolving the problem and ensure that you have a seamless learning experience.πŸ€πŸ“ž

  3. Use the intercom feature: In case you cannot reach your relationship manager or need urgent assistance, you can use the chat feature on the bottom right of your dashboard. Our support team is available to answer your queries and provide you with technical support.πŸ’¬πŸ†˜

We understand that technical issues can be frustrating, but we are committed to providing you with the best possible learning experience. Rest assured that we will do everything in our power to resolve any problems you may encounter.πŸ‘

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